Returns and Exchanges Policy
Returns and Exchanges
Our return and exchange policy is valid for 30 days from the date of purchase. After 30 days, we regret that we are unable to process a refund or exchange.
Eligibility for Return or Exchange
To qualify for a return or exchange:
- The item must be unused, in its original condition, and in the original packaging.
- A receipt or proof of purchase is required to process your return or exchange.
Refunds
Where applicable, refunds will be processed as follows:
- Once your returned item has been received and inspected, you will receive an email confirming receipt of the item.
- We will notify you regarding the approval or rejection of your refund.
- If approved, the refund will be processed and the amount credited to your original method of payment within a specified number of business days (timeframes may vary depending on your bank or payment provider).
Late or Missing Refunds
If you have not received your refund:
- First, check your bank account again.
- Then contact your credit card provider, as it may take some time before the refund is officially posted.
- Next, contact your bank, as processing times may vary.
If you have completed all these steps and still have not received your refund, please contact us at contact@usaeclick.com.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same product, please contact us at contact@usaeclick.com.
We will promptly assist you with the next steps.
Shipping for Returns and Exchanges
To initiate a return or exchange, please email contact@usaeclick.com to receive detailed instructions.
Customers are responsible for the shipping costs of returning items. Shipping costs are non-refundable.
Delivery times for exchanged items may vary depending on your location.
For items valued at over USD 100, we recommend using a trackable delivery service or purchasing shipping insurance. Without these measures, we cannot guarantee the safe receipt of returned items.